教師資料查詢 | 類別: 期刊論文 | 教師: 李孟修MENG-HSIU LEE (瀏覽個人網頁)

標題:Service innovation and mental health: The multilevel moderating role of group emotional contagion
學年108
學期1
出版(發表)日期2019/10/01
作品名稱Service innovation and mental health: The multilevel moderating role of group emotional contagion
作品名稱(其他語言)
著者Xiao, Z. M.; Lee, M. H.; Wang, H. C.
單位
出版者
著錄名稱、卷期、頁數Social Behavior and Personality 47(10), p.1-12
摘要From the perspective of social information processing theory, we investigated the multilevel mediating effect of surface acting in the relationship between service innovation and frontline employees’ mental health, then further tested the multilevel moderating roles of positive and negative group emotional contagion. We used the experience sampling method to conduct a survey with 572 employees of 71 hospitality and catering companies in China. Hierarchical linear modeling results showed that service innovation negatively affected participants’ mental health via surface acting. Further, positive group emotional contagion positively moderated the relationship between surface acting and mental health. Thus, positive group emotional contagion alleviated the negative influence of surface acting on mental health. The moderating role of negative group emotional contagion was, however, nonsignificant. Theoretical and practical implications of the findings are discussed and recommendations for future research are made.
關鍵字emotional labor;frontline employees;group emotional contagion;mental health;service innovation;surface acting
語言英文(美國)
ISSN1179-6391
期刊性質國外
收錄於SSCI;
產學合作
通訊作者Lee, M. H.
審稿制度
國別紐西蘭
公開徵稿
出版型式,電子版
相關連結
SDGs
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