Service innovation and mental health: The multilevel moderating role of group emotional contagion
學年 108
學期 1
出版（發表）日期 2019-10-01
作品名稱 Service innovation and mental health: The multilevel moderating role of group emotional contagion
作品名稱（其他語言）
著者 Xiao, Z. M.; Lee, M. H.; Wang, H. C.
單位
出版者
著錄名稱、卷期、頁數 Social Behavior and Personality (SSCI), 47(10), p.1-12
摘要 From the perspective of social information processing theory, we investigated the multilevel mediating effect of surface acting in the relationship between service innovation and frontline employees’ mental health, then further tested the multilevel moderating roles of positive and negative group emotional contagion. We used the experience sampling method to conduct a survey with 572 employees of 71 hospitality and catering companies in China. Hierarchical linear modeling results showed that service innovation negatively affected participants’ mental health via surface acting. Further, positive group emotional contagion positively moderated the relationship between surface acting and mental health. Thus, positive group emotional contagion alleviated the negative influence of surface acting on mental health. The moderating role of negative group emotional contagion was, however, nonsignificant. Theoretical and practical implications of the findings are discussed and recommendations for future research are made.
關鍵字 emotional labor;frontline employees;group emotional contagion;mental health;service innovation;surface acting
語言 en_US
ISSN 1179-6391
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者 Lee, M. H.
審稿制度 是
國別 NZL
公開徵稿
出版型式 ,電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/121399 )

SDGS 良好健康和福祉,尊嚴就業與經濟發展,產業創新與基礎設施