Does Job Standardization Decrease Organizational Citizenship Behavior?
學年 98
學期 1
出版(發表)日期 2009-08-01
作品名稱 Does Job Standardization Decrease Organizational Citizenship Behavior?
作品名稱(其他語言)
著者 Chen, Li-Chan; Han-Jen Niu; Wang, Yau-De; Yan, Chyan; Tsaur, Sheng-Hshiun
單位 淡江大學管理科學學系
出版者 Thousand Oaks: Sage Publications, Inc.
著錄名稱、卷期、頁數 Public Personnel Management 38(3), pp.39-49
摘要 Organizational citizenship behavior (OCB) is of key importance in the workplace. Researchers have discussed numerous motivation factors affecting OCB, but they have not examined the relative contributions of job standardization to OCB. This article describes an empirical study that examined the relationship between job standardization and OCB in the hospitality sector. Regression analysis of survey data from 214 hotel employees supported the relationship between job standardization and OCB. ANOVA analysis revealed that high degrees of job standardization indicate a higher level of OCB.
關鍵字 Organizational Citizenship Behavior; Job Standardization; Hospitality
語言 en
ISSN 0091-0260
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者
審稿制度
國別 USA
公開徵稿
出版型式 紙本
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