Dark side of relationships: A tensions-based view
學年 99
學期 2
出版（發表）日期 2011-07-01
作品名稱 Dark side of relationships: A tensions-based view
作品名稱（其他語言）
著者 Fang, Shyh-rong; Chang, Yong-sheng; Peng, Yan-chiun
單位 淡江大學企業管理學系
出版者 New York: Elsevier Inc.
著錄名稱、卷期、頁數 Industrial Marketing Management 40(5), pp.774-784
摘要 By drawing on the tensions-based view to depict the components of the dark side of relationships, this study presents a conceptual model explaining how the dark side of relationships can moderate the positive relationship between relationship quality and relationship function. The authors test the hypotheses via a mail survey involving 136 manufacturing firms. The results support the hypotheses, which posit that relationship quality is positively associated with relationship function. Moreover, the empirical results partially support the argument of the author that the influence of relationship quality on relationship function is strengthened or weakened when three relationship tensions (namely, behavioral, structural, and psychological tension) are balanced or imbalanced. Theoretical and managerial implications are extracted from this study, and potential future research directions.
關鍵字 Relationship marketing;Dark side of relationships;Tensions-based view;Trust;Commitment
語言 en
ISSN 0019-8501
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者 Chang, Yong-sheng
審稿制度
國別 USA
公開徵稿
出版型式 紙本
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