| 481 | 95-1 | 會議論文 | The analysis of service quality for tourism quality | 
                            
                                | 482 | 95-1 | 會議論文 | The analysis of service quality for service personnel | 
                            
                                | 483 | 94-1 | 會議論文 | The analysis of quality and ethical characteristics for high quality human resources | 
                            
                                | 484 | 93-1 | 會議論文 | The analysis of e-learning design structure for quality management | 
                            
                                | 485 | 93-1 | 會議論文 | The algorithm to minimize mean flow time with sequence-dependent setup | 
                            
                                | 486 | 93-1 | 會議論文 | Six sigma management linking to critical characteristics analysis for performance improvement | 
                            
                                | 487 | 92-1 | 會議論文 | Process capability analysis linking reliability and warranty cost in imperfect production system | 
                            
                                | 488 | 92-1 | 會議論文 | Process capability analysis in imperfect production system | 
                            
                                | 489 | 92-2 | 會議論文 | Performance improvement for CRM | 
                            
                                | 490 | 92-2 | 會議論文 | Optimal process mean setting of quality targeting model for three machines in series | 
                            
                                | 491 | 96-1 | 會議論文 | Laboratory education and training of six sigma management | 
                            
                                | 492 | 91-2 | 會議論文 | Investment model in quality improvement and productivity improvement for inventory and delivery in imperfect production system | 
                            
                                | 493 | 90-1 | 會議論文 | Investment model in preventive maintenance in imperfect multistage production system | 
                            
                                | 494 | 90-2 | 會議論文 | Investment model for variance of quality characteristic and warranty cost in imperfect production system | 
                            
                                | 495 | 93-1 | 會議論文 | Customer relationship marketing to link customer’s satisfaction and loyalty in CRM | 
                            
                                | 496 | 92-1 | 會議論文 | Customer Relationship Management and Performance Improvement by e-CRM in Sales and Market and Service | 
                            
                                | 497 | 92-2 | 會議論文 | Critical characteristics analysis by six sigma management for the satisfaction of customers in service | 
                            
                                | 498 | 93-1 | 會議論文 | Cost/ benefit model with rolled throughput yield in imperfect production system | 
                            
                                | 499 | 91-1 | 會議論文 | Cost/ benefit model for repetitive inspections and measurement equipment in imperfect production system | 
                            
                                | 500 | 91-1 | 會議論文 | Cost/ benefit model for quality improvement and training and manufacturing time in imperfect production system | 
                            
                                | 501 | 94-1 | 會議論文 | Cost/ benefit model for investments in process control in imperfect production system | 
                            
                                | 502 | 91-2 | 會議論文 | Cost/ benefit model for investments in inventory and preventive maintenance in imperfect production system | 
                            
                                | 503 | 91-1 | 會議論文 | Cost/ benefit model for inventory and transportation and quality improvement in imperfect supply chain system linking to service | 
                            
                                | 504 | 91-2 | 會議論文 | Cost/ benefit model for inventory and quality improvement in supply chain system of imperfect quality and changing demand linking to service and quality level | 
                            
                                | 505 | 92-1 | 會議論文 | Benefit and performance improvement of Six Sigma management linking lean production | 
                            
                                | 506 | 93-1 | 會議論文 | Analysis of service quality for McDonald by balanced scorecard | 
                            
                                | 507 | 97-1 | 會議論文 | A Study on Cost of Quality System Implementation Status of Taiwan’s Manufacturers | 
                            
                                | 508 | 96-2 | 會議論文 | A Preliminary Study on the Effects of ISO 9000 Implementation and Corporate Productivity and Efficiency | 
                            
                                | 509 | 95-2 | 會議論文 | A pilot study of the implementation model of TQM for a technical R&D organizations – an empirical study of ITRI | 
                            
                                | 510 | 92-1 | 會議論文 | Performance measurement of rolled throughput yield for Six Sigma management |