Psychological of Security Awareness on Facial Recognition Services Adoption in Hotels: A Protection Motivation Theory Perspective
學年 114
學期 1
出版（發表）日期 2025-08-30
作品名稱 Psychological of Security Awareness on Facial Recognition Services Adoption in Hotels: A Protection Motivation Theory Perspective
作品名稱（其他語言）
著者 JiaLiang Pan; Yi-Man Teng; Kun-Shan Wu
單位
出版者
著錄名稱、卷期、頁數 Sage Open 15(3), p.1-20
摘要 Facial recognition services (FRS) are renowned for their efficiency and convenience, yet consumer skepticism persists due to psychological security awareness about privacy and usability, which is affecting their desirability in the hospitality sector. This study draws on the Protection Motivation Theory (PMT) to identify the determining factors and moderating effect of age that influence the adoption of hotel FRS. A combined approach using partial least squares structural equation modelling (PLS-SEM) and artificial neural networks (ANN) is employed to predict the willingness of 300 Generation Z tourists to use hotel FRS. Results of the PLS-SEM model revealed that perceived severity and perceived vulnerability demonstrated directly lower Generation Z’s acceptability for hotel FRS, while coping appraisals (self-efficacy) directly improve the acceptance of FRS by Z generation hotels. The findings of the ANN model indicated that self-efficacy is the most important predictor of willingness to use hotel FRS, followed by perceived severity and perceived vulnerability. Furthermore, the results of the multiple group analysis indicate that gender plays a significant moderating role in the relationship between response cost and willingness to use hotel FRS. This proposed framework contributes to understanding the psychological mechanisms of tourists using FRS in hotels.
關鍵字
語言 en_US
ISSN 2158-2440
期刊性質 國外
收錄於 SSCI Scopus
產學合作
通訊作者 Kun-Shan Wu
審稿制度 是
國別 USA
公開徵稿
出版型式 ,電子版
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機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/127892 )

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