Chatbot applications in government frontline services: leveraging artificial intelligence and data governance to reduce problems and increase effectiveness
學年 113
學期 1
出版（發表）日期 2024-09-02
作品名稱 Chatbot applications in government frontline services: leveraging artificial intelligence and data governance to reduce problems and increase effectiveness
作品名稱（其他語言）
著者 Wang, Chian-wen
單位
出版者
著錄名稱、卷期、頁數 Asia Pacific Journal of Public Administration
摘要 Taiwan has been developing digital technology for many years. Whether it is industry or government, Taiwan’s digitalisation level is among the highest in the world. This research aims to show how the application of chatbots and AI technology affects Taiwan’s local governments, what problems have arisen from its operations so far, and what key factors provide a better understanding of the effectiveness of chatbots. Contributions to the transformation of existing digital governments can be used to strengthen governance and political participation. This articleartical adopts a case study approach. The research findings are based on the evaluation model constructed by literature review and in-depth interviews; this ideal model examined the operational effectiveness of existing local government chatbots. Through in-depth interviews, we discovered that human-robot collaboration would be the most beneficial model for using artificial intelligence in the future. In order to maximise the benefits of human-robot collaboration, government agencies must enhance organisational members’ understanding of artificial intelligence through education and training to help cross-domain communication and coordination activities with entrusted units and through education and training to build an organisational culture that supports the organisation’s digital transformation.
關鍵字 Chatbots;artificial intelligence;data governance;human-robot collaboration;digital transformation
語言 en_US
ISSN
期刊性質 國外
收錄於 ESCI Scopus
產學合作
通訊作者
審稿制度 是
國別 HKG
公開徵稿
出版型式 ,電子版,紙本
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/126139 )