Fatigue or satisfaction at crowded attractions?
學年 111
學期 1
出版（發表）日期 2023-01-20
作品名稱 Fatigue or satisfaction at crowded attractions?
作品名稱（其他語言）
著者 Ni, Yen-sen
單位
出版者
著錄名稱、卷期、頁數 Current Psychology 42,　p.32588-32599
摘要 Based on arousal theory, we argue that clarifying the mechanism of tourist fatigue on tourist satisfaction is critical for better understanding tourists visiting crowded attractions. A field survey was conducted in Zengcuoan, China’s most artistic fishing village. We revealed that, contrary to expectations, tourist fatigue does not always have a negative impact on tourist satisfaction, implying that, similar to the contrast phenomenon of “poor but happy”, “fatigue but satisfaction” may exist in tourism because there must be something to entice tourists in congested areas. Furthermore, we demonstrated that tourists with high experience quality may mitigate the negative effects of tourist crowding on tourist satisfaction from the theoretical perspective of arousal theory. We then propose that tourism authorities improve experience quality by creating a high-quality tourism experience, and even a one-of-a-kind and unforgettable experience for tourists. Nonetheless, we argue that finding more creative ways to reduce “fatigue” and increase “satisfaction” for tourists is critical for the tourism industry’s success, especially given the industry’s current competitive conditions. As a result, we believe there is still room for further research into these methods.
關鍵字 Tourist crowding (TC);Tourist fatigue (TF);Tourist satisfaction (TS);Experience quality (EQ);Fatigue but satisfaction;Arousal theory
語言 en_US
ISSN 1936-4733
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者
審稿制度 是
國別 USA
公開徵稿
出版型式 ,電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/125236 )