The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry.
學年 107
學期 2
出版（發表）日期 2019-05-01
作品名稱 The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry.
作品名稱（其他語言）
著者 Chien Mu Yeh
單位
出版者
著錄名稱、卷期、頁數 Tourism and Hospitality Management 25(1), p.75-93
摘要 Purpose – Due to the important role of hotel frontline employees in the service encounter, hotel firms strive to understand factors influencing frontline employees’ working attitudes and behaviors. The main purpose of the current study is to enrich this understanding by examining the interrelationships among tourism involvement, organizational commitment and organizational citizenship behaviors (OCBs). Design –Based on the recovery theory, tourism involvement was hypothesized to influence both organizational commitment and OCBs. Committed employees were hypothesized to be more likely to perform OCBs. The current study further hypothesized a mediating role of organizational commitment in the relationship between tourism involvement and the OCBs. Methodology –Measurements of tourism involvement, organizational commitment, and the OCBs were developed. A total of 336 frontline employees from 20 international hotels in Taiwan voluntarily participated in the current study. Their responses were examined by using independent t -tests, confirmatory factor analyses, and structural equation modelling. Findings –The outcomes demonstrate that tourism involvement positively influenced organizational commitment. Both tourism involvement and organizational commitment positively influenced the OCBs. The organizational commitment was found to be a mediator between tourism involvement and the OCBs. Originality of the research –The most extant studies examined factors influencing the development of organizational commitment and the OCBs by using work-related variables. However, they ignored contributions made by tourism to employees’ work life. The originality of the current study is the link of the non-work variable to work-related attitude and behavior. As such it provides a new insight to managing tourism human resources.
關鍵字 tourism involvement;organizational commitment;organizational citizenship behaviors
語言 en_US
ISSN 1847-3377
期刊性質 國外
收錄於 ESCI
產學合作
通訊作者
審稿制度 是
國別 HRV
公開徵稿
出版型式 ,電子版,紙本
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/116990 )

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