Public Service Users' Behavior, Perceived Service Satisfaction, and Citizens' Attitudes toward Public Service Budgets Cuts
學年 105
學期 2
出版（發表）日期 2017-03-01
作品名稱 Public Service Users' Behavior, Perceived Service Satisfaction, and Citizens' Attitudes toward Public Service Budgets Cuts
作品名稱（其他語言）
著者 Wei-Ning Wu; Chih-Wei Wang; Yi-Bin Chang
單位
出版者
著錄名稱、卷期、頁數 International Review of Management and Business Research, 6(1), 57-67
摘要 Although the citizens’ perceived satisfaction with public service is a cornerstone to public management, service users’ attitudes toward service budget in the public sector is poorly understood. The purpose of this study attempts to examine the effect of frequent usage of public services on citizens’ attitudes toward service budget by using confirmatory factor analysis. This study used the 2003 citizen survey of San Francisco and utilized the Muni transit system as a case. We found that citizens’ perceived service satisfaction is not directly related to their intention of supporting service budget, and the interaction between the frequency of service usage and perceived service satisfaction brings a positive influence on public service users’ attitudes toward selected budget.
關鍵字 Service Performance;Citizen Satisfaction;Budget Attitude;Public Service Consumer
語言 en_US
ISSN
期刊性質 國外
收錄於
產學合作
通訊作者
審稿制度 是
國別 USA
公開徵稿
出版型式 ,電子版,紙本
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