Construct a Service Production Model to Pre-Analyze Customer Internal Process
學年 95
學期 2
發表日期 2007-06-02
作品名稱 Construct a Service Production Model to Pre-Analyze Customer Internal Process
作品名稱（其他語言）
著者 Liu, Chun-Hsien; Wang, Chu-Ching
作品所屬單位 淡江大學管理科學研究所
出版者
會議名稱 2007 年管理科學與經營決策國際學術研討會=The 2007 International Conference in Management Sciencesand Decision Making
會議地點 臺北縣, 臺灣
摘要 The purpose of this paper is to develop a service production model of which the dimensions and elements can be used to pre-analyze customer perceived internal processes. Resources can then be aligned to this forecasted service processes to make the service created value be as close as possible to the customer perceived value. The model fits to the current main-stream service paradigms and can be utilized to forecast the customer perceived internal process. That is to say that we can obtain the guidance in how to align our resources to the forecasted customer perceived process and thus provide customer such value that is close to his perceived value. The model can help improve existing service, develop new service, and predict competitor's service strategy.
關鍵字 Service;Model;Perceived value;Paradigm;Process
語言 en
收錄於
會議性質 國際
校內研討會地點 淡水校園
研討會時間 20070602~20070602
通訊作者
國別 TWN
公開徵稿 Y
出版型式 紙本
出處 2007 年管理科學與經營決策國際學術研討會論文集=Proceedings of the 2007 International Conference in Management Sciences and Decision Making，20頁
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