Measuring Process Capital from a System Model Perspective
學年 101
學期 2
出版（發表）日期 2013-07-01
作品名稱 Measuring Process Capital from a System Model Perspective
作品名稱（其他語言）
著者 Shang, Shari S.-C.; Wu, Ya-Ling
單位 淡江大學資訊管理學系
出版者 Bingley: Emerald Group Publishing Ltd.
著錄名稱、卷期、頁數 Business Process Management Journal 19(4), pp.662-679
摘要 Purpose – The purpose of this paper is to examine the deficiencies and the sources of deficiencies in process changes associated with the implementation of enterprise systems (ES). Design/methodology/approach – In-depth studies of four firms and additional verification in seven other firms. Findings – Results reveal that deficiencies of process changes with ES are mainly associated with the packaged and integrated nature of enterprise system software, particularly its configurability, in-built processes, multiple options, data and process integration, streamlined processes, and standard processes. In order to eliminate deficiencies and gain benefits, organizations need to invest in on-going software exploration, business examination, and process and software changes that align new processes and management responsibilities. Originality/value – In the expanding world of ES research, this study is significant because it explores the sources of deficiencies associated with process change and provides guidance to user organizations on ways to manage such deficiencies. The results of the study may also be of benefit with other packaged software that integrates processes within and between organizations, for example, customer relationship management and supply chain management.
關鍵字 Organizations;Business process management;Capital;Knowledge management;Process capital;Intellectual capital;System model;Process knowledge management;Process measurement
語言 en
ISSN 1463-7154
期刊性質 國外
收錄於
產學合作
通訊作者
審稿制度 是
國別 GBR
公開徵稿
出版型式 ,電子版,紙本
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