教師資料查詢 | 類別: 會議論文 | 教師: 王居卿 WANG, CHU-CHING (瀏覽個人網頁)

標題:Construct A Service-module Model Based on the System Perspective
學年
學期
發表日期2012/07/08
作品名稱Construct A Service-module Model Based on the System Perspective
作品名稱(其他語言)
著者Wang, Chu-ching
作品所屬單位淡江大學企業管理學系
出版者Institute of electrical and electronics engineers (IEEE)
會議名稱Service Operations and Logistics, and Informatics (SOLI), 2012 IEEE International Conference on
會議地點Suzhou, China
摘要The purpose of this paper is to develop a service-module model based on the system viewpoint which can be used to pre-analyze customer perceived internal processes. Then, resources can be aligned to this forecasted service processes to make the service created value be as close as possible to the customer perceived value. The model fits to the current mainstream service paradigms and can help improve existing service, develop new service, and predict competitor's service strategy.
關鍵字Model;Paradigm;Perceived value;Process;Service
語言英文
收錄於
會議性質國際
校內研討會地點
研討會時間20120708~20120710
通訊作者Wang, Chu-ching
國別中國
公開徵稿Y
出版型式
出處Proceedings of the 2012 IEEE International Conference on Service Operations and Logistics, and Informatics, pp.439-444
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