Construct A Service-module Model Based on the System Perspective | |
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學年 | 100 |
學期 | 2 |
發表日期 | 2012-07-08 |
作品名稱 | Construct A Service-module Model Based on the System Perspective |
作品名稱(其他語言) | |
著者 | Wang, Chu-ching |
作品所屬單位 | 淡江大學企業管理學系 |
出版者 | Institute of electrical and electronics engineers (IEEE) |
會議名稱 | Service Operations and Logistics, and Informatics (SOLI), 2012 IEEE International Conference on |
會議地點 | Suzhou, China |
摘要 | The purpose of this paper is to develop a service-module model based on the system viewpoint which can be used to pre-analyze customer perceived internal processes. Then, resources can be aligned to this forecasted service processes to make the service created value be as close as possible to the customer perceived value. The model fits to the current mainstream service paradigms and can help improve existing service, develop new service, and predict competitor's service strategy. |
關鍵字 | Model;Paradigm;Perceived value;Process;Service |
語言 | en |
收錄於 | |
會議性質 | 國際 |
校內研討會地點 | |
研討會時間 | 20120708~20120710 |
通訊作者 | Wang, Chu-ching |
國別 | CHN |
公開徵稿 | Y |
出版型式 | |
出處 | Proceedings of the 2012 IEEE International Conference on Service Operations and Logistics, and Informatics, pp.439-444 |
相關連結 |
機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/78316 ) |