Construct A Service-module Model Based on the System Perspective
學年 100
學期 2
發表日期 2012-07-08
作品名稱 Construct A Service-module Model Based on the System Perspective
作品名稱（其他語言）
著者 Wang, Chu-ching
作品所屬單位 淡江大學企業管理學系
出版者 Institute of electrical and electronics engineers (IEEE)
會議名稱 Service Operations and Logistics, and Informatics (SOLI), 2012 IEEE International Conference on
會議地點 Suzhou, China
摘要 The purpose of this paper is to develop a service-module model based on the system viewpoint which can be used to pre-analyze customer perceived internal processes. Then, resources can be aligned to this forecasted service processes to make the service created value be as close as possible to the customer perceived value. The model fits to the current mainstream service paradigms and can help improve existing service, develop new service, and predict competitor's service strategy.
關鍵字 Model;Paradigm;Perceived value;Process;Service
語言 en
收錄於
會議性質 國際
校內研討會地點
研討會時間 20120708~20120710
通訊作者 Wang, Chu-ching
國別 CHN
公開徵稿 Y
出版型式
出處 Proceedings of the 2012 IEEE International Conference on Service Operations and Logistics, and Informatics, pp.439-444
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