教師資料查詢 | 類別: 期刊論文 | 教師: 汪美伶WANG, MEI-LING (瀏覽個人網頁)

標題:Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM
學年98
學期2
出版(發表)日期2010/07/01
作品名稱Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM
作品名稱(其他語言)
著者Wang, Mei-ling
單位淡江大學企業管理學系
出版者Abingdon: Routledge
著錄名稱、卷期、頁數The Service Industries Journal 30(7), pp.1077-1095
摘要This paper describes how employment relationships and human-resource management (HRM) functions can influence employees’ citizenship role definitions in service settings. Integrating social exchange and role theory, the paper suggests that contact
employees will reciprocate felt obligations of high-quality employee–organisation relationships (i.e. perceived organisational support (POS)) by expanding their role in ways consistent with contextual behavioural expectations. The longitudinal survey of 1387 contact employees and 108 managers in a large supermarket chain shows that POS and several market-focused HRM practices influence employees’ service-oriented citizenship role definitions. In particular, high-quality employment relationships contribute to expanded service-oriented citizenship role definitions when market-focused HRM practices were implemented.
關鍵字human-resource management practices;perceived organisational support;citizenship role definitions
語言英文
ISSN0264-2069; 1743-9507
期刊性質國外
收錄於SSCI
產學合作
通訊作者Wang, Mei-ling
審稿制度
國別英國
公開徵稿
出版型式紙本
相關連結
SDGs
  • 負責任的消費與生產
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