會議論文
| 學年 | 101 |
|---|---|
| 學期 | 2 |
| 發表日期 | 2013-04-19 |
| 作品名稱 | The Relationship between of Leadership Styles and Internal Service Quality at Taiwan’s International Tourism Hotels |
| 作品名稱（其他語言） | |
| 著者 | Liu, Chumei; Chen, Wen-Jung |
| 作品所屬單位 | 淡江大學國際企業學系 |
| 出版者 | |
| 會議名稱 | 2013 International Conference on Hospitality, Tourism and Leisure-Sustainable Development, Innovation and Education |
| 會議地點 | Taichung, Taiwan |
| 摘要 | Business enterprises need to enhance competitiveness by improving internal staff quality when facing a competitive environment. Gatewood (2001) suggested that experience and personal characteristics only partially account for the difference in work performance. Leadership style, have more influence on individual behavior than personal characteristics. This research develops an appropriate approach to internal service quality at international tourism hotels, and discusses influences from leadership styles on the internal service quality. Through 468 surveys of 20 international tourist hotels in Taiwan, we found that transformational leadership exert the greatest influence upon internal service quality. |
| 關鍵字 | |
| 語言 | zh_TW |
| 收錄於 | |
| 會議性質 | 國際 |
| 校內研討會地點 | |
| 研討會時間 | 20130419~20130420 |
| 通訊作者 | |
| 國別 | TWN |
| 公開徵稿 | Y |
| 出版型式 | 電子版 |
| 出處 | 2013 International Conference on Hospitality, Tourism and Leisure-Sustainable Development, Innovation and Education |
| 相關連結 |
機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/89086 ) |