| 100 / 1 |
A Framework for Customer Involvement-Based Service Recovery Design
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2012-03-23 |
| 101 / 1 |
The Roles of Customer Expectation and Emotion in Service Experience
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2014-08-22 |
| 103 / 1 |
A Game Theory-Based Service Recovery Mechanism
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2014-09-11 |
| 102 / 2 |
Service Mining: The Design of a RFM-Based Service Recommendation System
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2014-09-10 |
| 101 / 2 |
Designing a Service Innovation Measurement of SMEs
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2014-09-11 |
| 101 / 1 |
Service Mining: Concept and Opportunity
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2014-09-10 |
| 100 / 2 |
Service Mining: Technology, Management, and Application
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2014-09-10 |