100 / 1 |
A Framework for Customer Involvement-Based Service Recovery Design
|
2012/03/23 |
101 / 1 |
The Roles of Customer Expectation and Emotion in Service Experience
|
2014/08/22 |
103 / 1 |
A Game Theory-Based Service Recovery Mechanism
|
2014/09/11 |
102 / 2 |
Service Mining: The Design of a RFM-Based Service Recommendation System
|
2014/09/10 |
101 / 2 |
Designing a Service Innovation Measurement of SMEs
|
2014/09/11 |
101 / 1 |
Service Mining: Concept and Opportunity
|
2014/09/10 |
100 / 2 |
Service Mining: Technology, Management, and Application
|
2014/09/10 |