教師資料查詢 | 類別: 期刊論文 | 教師: 莊秀禎 Chuang, Hsiu-chen (瀏覽個人網頁)

標題:Construction of a service production model to pre-analyze the customer perceived value of service process
學年100
學期1
出版(發表)日期2012/01/01
作品名稱Construction of a service production model to pre-analyze the customer perceived value of service process
作品名稱(其他語言)
著者Chu Ching Wang; Hsiu Chen Chuang
單位
出版者
著錄名稱、卷期、頁數Actual Problems of Economics 11
摘要The purpose of this paper is to develop a service production model, the dimensions and the elements of which can be used to pre-analyze customer perceived internal processes. Then resources can be aligned to this forecasted service processes to make the service created value be as close as possible to customer perceived value. The model fits into the current mainstream service paradigms and can help to improve the existing services, develop new services, and predict competitor's service strategy.
關鍵字service;model;perceived value;paradigm;process
語言英文
ISSN1993-6788
期刊性質國外
收錄於SSCI;
產學合作
通訊作者
審稿制度
國別烏克蘭
公開徵稿
出版型式,紙本
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