教師資料查詢 | 類別: 期刊論文 | 教師: 施依萱 I-HSUAN SHIH (瀏覽個人網頁)

標題:Tipping: The case of hotel turndown service
學年104
學期2
出版(發表)日期2016/05/01
作品名稱Tipping: The case of hotel turndown service
作品名稱(其他語言)
著者I-hsuan Shih; Tun-Min (Catherine) Jai; Shane C. Blum
單位
出版者
著錄名稱、卷期、頁數International Journal of Hospitality Management 55, p.129-131
摘要Turndown services are experiential and value-added practices to make guests feel cared-for in luxury hotels. Previous research has found that when receiving an additional or exceptional service, people may feel obligated to respond with a reciprocal behavior, such as providing tips. This study aims to investigate the effects of hotel turndown services on tips given to hotel room attendants. The results revealed that the room attendants received more tips for providing turndown service, both in terms of the frequency of receiving tips and the amount of those tips. The findings suggest that without the existence of a tipping norm in hotel guest rooms, the relationship between service and tip seems much clearer.
關鍵字Tipping;Turndown service;Housekeeping
語言英文
ISSN0278-4319
期刊性質國外
收錄於SSCI;
產學合作國外;
通訊作者I-hsuan Shih
審稿制度
國別美國
公開徵稿
出版型式,電子版
相關連結
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