Tipping: The case of hotel turndown service
學年 104
學期 2
出版（發表）日期 2016-05-01
作品名稱 Tipping: The case of hotel turndown service
作品名稱（其他語言）
著者 I-hsuan Shih; Tun-Min (Catherine) Jai; Shane C. Blum
單位
出版者
著錄名稱、卷期、頁數 International Journal of Hospitality Management 55, p.129-131
摘要 Turndown services are experiential and value-added practices to make guests feel cared-for in luxury hotels. Previous research has found that when receiving an additional or exceptional service, people may feel obligated to respond with a reciprocal behavior, such as providing tips. This study aims to investigate the effects of hotel turndown services on tips given to hotel room attendants. The results revealed that the room attendants received more tips for providing turndown service, both in terms of the frequency of receiving tips and the amount of those tips. The findings suggest that without the existence of a tipping norm in hotel guest rooms, the relationship between service and tip seems much clearer.
關鍵字 Tipping;Turndown service;Housekeeping
語言 en
ISSN 0278-4319
期刊性質 國外
收錄於 SSCI
產學合作 國外
通訊作者 I-hsuan Shih
審稿制度 否
國別 USA
公開徵稿
出版型式 ,電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/117842 )

SDGS 消除貧窮,尊嚴就業與經濟發展,減少不平等