教師資料查詢 | 類別: 期刊論文 | 教師: 黃一峰 Yi-feng Huang (瀏覽個人網頁)

標題:Self-efficacy as a mediator and moderator between emotional labor and job satisfaction: A case study of public service employees in Taiwan
學年104
學期2
出版(發表)日期2016/03/01
作品名稱Self-efficacy as a mediator and moderator between emotional labor and job satisfaction: A case study of public service employees in Taiwan
作品名稱(其他語言)
著者Hsieh, Chih-Wei; Hsieh , Jun-Yi; Huang, Irving Yi-Feng
單位
出版者
著錄名稱、卷期、頁數Public Performance & Management Review 40(1), p.71-96
摘要This study examines the perplexing relationship between emotional labor and job satisfaction in the public service arena and in a non-Western context. The results of regression analyses from a dataset of 315 frontline employees in Taiwan support the concept that different forms of emotional labor have distinct patterns of relationship with job satisfaction. Furthermore, self-efficacy mediates the positive effect of emotional labor and alleviates its negative relationship with job satisfaction. These findings are a reminder that while emotional labor can be taxing, the potential for job satisfaction to increase, rather than decrease, through effective management of such labor should not be underestimated.
關鍵字deep acting;display rules;job satisfaction;self-efficacy;surface acting
語言英文
ISSN
期刊性質國外
收錄於SSCI;
產學合作
通訊作者
審稿制度
國別美國
公開徵稿
出版型式,電子版,紙本
相關連結
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