教師資料查詢 | 類別: 期刊論文 | 教師: 葉劍木 Chien Mu Yeh (瀏覽個人網頁)

標題:The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry.
學年107
學期2
出版(發表)日期2019/05/01
作品名稱The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry.
作品名稱(其他語言)
著者Chien Mu Yeh
單位
出版者
著錄名稱、卷期、頁數Tourism and Hospitality Management 25(1), p.75-93
摘要Purpose – Due to the important role of hotel frontline employees in the service encounter, hotel
firms strive to understand factors influencing frontline employees’ working attitudes and
behaviors. The main purpose of the current study is to enrich this understanding by examining the
interrelationships among tourism involvement, organizational commitment and organizational
citizenship behaviors (OCBs).
Design –Based on the recovery theory, tourism involvement was hypothesized to influence both
organizational commitment and OCBs. Committed employees were hypothesized to be more likely
to perform OCBs. The current study further hypothesized a mediating role of organizational
commitment in the relationship between tourism involvement and the OCBs.
Methodology –Measurements of tourism involvement, organizational commitment, and the OCBs
were developed. A total of 336 frontline employees from 20 international hotels in Taiwan
voluntarily participated in the current study. Their responses were examined by using independent
t -tests, confirmatory factor analyses, and structural equation modelling.
Findings –The outcomes demonstrate that tourism involvement positively influenced
organizational commitment. Both tourism involvement and organizational commitment positively
influenced the OCBs. The organizational commitment was found to be a mediator between tourism
involvement and the OCBs.
Originality of the research –The most extant studies examined factors influencing the development
of organizational commitment and the OCBs by using work-related variables. However, they
ignored contributions made by tourism to employees’ work life. The originality of the current study is the link of the non-work variable to work-related attitude and behavior. As such it provides a
new insight to managing tourism human resources.
關鍵字tourism involvement;organizational commitment;organizational citizenship behaviors
語言英文(美國)
ISSN1847-3377
期刊性質國外
收錄於ESCI;
產學合作
通訊作者
審稿制度
國別克羅埃西亞
公開徵稿
出版型式,電子版,紙本
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