教師資料查詢 | 類別: 期刊論文 | 教師: 陳淑娟 CHEN, SHU-CHUAN (瀏覽個人網頁)

標題:Burnout and Work Engagement among Cabin Crew: Antecedents and Consequences
學年100
學期1
出版(發表)日期2012/01/17
作品名稱Burnout and Work Engagement among Cabin Crew: Antecedents and Consequences
作品名稱(其他語言)
著者Chen, Ching-Fu; Chen, Shu-Chuan
單位
出版者
著錄名稱、卷期、頁數The International Journal of Aviation Psychology 22(1), p.41-58
摘要Flight attendants play an essential role in ensuring cabin safety and offering services on board. This study applied the job demands-resources model to explore burnout and work engagement among cabin crew and investigate the possible antecedents and consequences, using a sample of 305 Taiwanese flight attendants. The health problems caused by heavy workloads under specific working environments and significant rates of turnover intention were noted. Using structural equation modeling to test the conceptual model, the results reveal that job demands positively relate to burnout, whereas job resources positively relate to work engagement but negatively relate to burnout. In addition, health problems directly induce turnover intention and mediate the relationship between burnout and turnover intention. Elevating the levels of work engagement might be effective in reducing cabin crew's turnover intention.
關鍵字
語言英文(美國)
ISSN
期刊性質國外
收錄於SSCI;
產學合作
通訊作者Chen, Shu-Chuan
審稿制度
國別美國
公開徵稿
出版型式,電子版
相關連結
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