教師資料查詢 | 類別: 期刊論文 | 教師: 陳淑娟 CHEN, SHU-CHUAN (瀏覽個人網頁)

標題:Passengers' Perspective Toward Airport Service Quality: The Comparison Between TPE and TSA
學年104
學期1
出版(發表)日期2015/09/01
作品名稱Passengers' Perspective Toward Airport Service Quality: The Comparison Between TPE and TSA
作品名稱(其他語言)
著者Kuo, Shih-Yao; Chen, Shu-Chuan
單位
出版者
著錄名稱、卷期、頁數Journal of Aeronautics, Astronautics and Aviation 47(3), p.333-340
摘要Due to urban development and traffic congestion, new international airports were built in the suburbs of many metropolises to replace the original ones, which usually have been transformed to operate domestic flights. In Taiwan, these city airports play the role as regional airports to majorly operate the direct flights between the two sides across the Taiwan Strait. With the two types of business models, passengers must have diverse expectations and perceived different service quality. This study examines passengers' perceptions regarding service quality served by Taiwan Taoyuan International Airport (TPE) and Taipei Songshan Airport (TSA). The empirical data were collected by using the questionnaire survey, distributed to the air passengers departing from or arrived at these two airports. The research results reveal that passengers perceived better service quality in TPE. TSA only surpassed TPE in one item "Ground transportation to/from airport". It is comprehensible that TSA is located in Taipei city and the Mass Rapid Transit (MRT) system is very convenient.
關鍵字Service quality;Satisfaction;Airport;TPE;TSA
語言英文(美國)
ISSN
期刊性質國內
收錄於EI;
產學合作
通訊作者
審稿制度
國別中華民國
公開徵稿
出版型式,電子版
相關連結
Google+ 推薦功能,讓全世界都能看到您的推薦!