教師資料查詢 | 類別: 期刊論文 | 教師: 陳淑娟 CHEN, SHU-CHUAN (瀏覽個人網頁)

標題:Antecedents and consequences of nurses’ burnout: Leadership effectiveness and emotional intelligence as moderators
學年106
學期2
出版(發表)日期2018/04/01
作品名稱Antecedents and consequences of nurses’ burnout: Leadership effectiveness and emotional intelligence as moderators
作品名稱(其他語言)
著者Chen, Shu-Chuan; Chen, Ching-Fu
單位
出版者
著錄名稱、卷期、頁數Management Decision 56(4), p.777-792
摘要Purpose
Healthcare is recognized as a fertile field for service research, and due to the fact that nurses are stressed physically and emotionally, reducing burnout among frontline healthcare staff is an emerging and important research issue. The purpose of this paper is to explore the possible antecedents and consequences of nurses’ burnout and to examine the moderating effects of personal trait and work-environment issue.

Design/methodology/approach
Drawing on Bagozzi’s (1992) reformulation of attitude theory (appraisal→emotional response→behavior), data from a survey of 807 nurses working in a major hospital in Taiwan were analyzed using the structural equation modeling technique and hierarchical regression analysis.

Findings
The results reveal the positive causality between job stressors and nurses’ burnout, whereas supervisor support negatively relates to burnout. In addition, the full moderating effects of leadership effectiveness and partly moderating effect of emotional intelligence on the relationships among job demands, job resources, and burnout are confirmed.

Practical implications
The findings provide practical insight regarding how supervisors play an essential role in alleviating nurses’ burnout. The supportive attitude and leadership effectiveness are recommended to be effectual managerial strategies.

Originality/value
The empirical results support the job demands-resources model by applying reformulation of attitude theory. The work-environment issue surpasses the personal trait in moderating the relationships among job demands, job resources, and burnout.
關鍵字Burnout;Emotional intelligence;Stressors;Supervisor support;Leadership effectiveness
語言英文
ISSN
期刊性質國外
收錄於SSCI;
產學合作
通訊作者
審稿制度
國別英國
公開徵稿
出版型式,電子版
相關連結
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