教師資料查詢 | 類別: 期刊論文 | 教師: 陳瑞貴 Jui-Kuei Chen (瀏覽個人網頁)

標題:Critical quality indicators of higher education
學年105
學期2
出版(發表)日期2017/02/01
作品名稱Critical quality indicators of higher education
作品名稱(其他語言)
著者I-Shuo Chen; Jui-Kuei Chen; Fernando F. Padró
單位
出版者
著錄名稱、卷期、頁數Total Quality Management & Business Excellence 28(1-2), p.130-146
摘要This study explores the weakest total quality management dimensions and defines the critical quality indicators for Taiwanese universities using a hybrid model using importance–performance analysis (IPA) and a fuzzy analytic hierarchy process (FAHP). IPA and FAHP are measured using the average value, while the FAHP is also measured using a five-point linguistic variable scale. Consistent with the literature, R&D, innovation, human resource, and knowledge management are weak quality dimensions requiring attention. However, different from contemporary research, leadership, the development of customers and markets, process management, and quality information regarding operations were not identified as weakest quality dimensions.
關鍵字total quality management (TQM);higher education;critical quality indicator (CQI);importance–performance analysis (IPA);fuzzy analytic hierarchy process (FAHP)
語言中文
ISSN1478-3363
期刊性質國內
收錄於SCI;SSCI;
產學合作
通訊作者
審稿制度
國別中華民國
公開徵稿
出版型式,電子版
相關連結
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