教師資料查詢 | 類別: 期刊論文 | 教師: 張家宜 Chang Chia-i (瀏覽個人網頁)

標題:A National Quality Award Winner’s Practice in Heis
學年104
學期2
出版(發表)日期2016/02/28
作品名稱A National Quality Award Winner’s Practice in Heis
作品名稱(其他語言)國家品質獎獲獎大學之個案研究
著者許麗萍; Li-Ping Hsu; 張家宜; Flora Chia-I Chang; 歐陽良裕; Liang-Yuh Ouyang
單位
出版者
著錄名稱、卷期、頁數Journal of Quality=品質學報 23(1), pp.60-76
摘要Higher educational institutions have recognized TQM as a powerful tool for improving management effectiveness in evolving new educational environments. This paper aims to identify the critical success factors during the process of applying for the Taiwan National Quality Award (TNQA) from the perspectives of top management. We use the case study research strategy to provide multiple sources of evidence from a single university. Data for this study were collected from internal documents, the university's website, TNQA audit reports, and semi-structured interviews. Several examples of quality activities on how to improve performance are presented. The research also profiles numerous insights and feedback from the top managers in drafting various quality management strategies for the purpose of better competitiveness. Six core factors corresponding with Kanji's Business Excellence Model are identified. Leadership is the most critical driver among all factors. The pragmatic realities of that experience, the lessons learned, and improvements made toward institutional excellence. Findings may serve as useful examples for other institutions interested in making similar improvements or applying for a similar quality award.
關鍵字國家品質獎;高等教育;個案研究;National Quality Award;higher education;TQM;case study
語言中文
ISSN
期刊性質國內
收錄於EI;
產學合作
通訊作者
審稿制度
國別中華民國
公開徵稿
出版型式,電子版
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