教師資料查詢 | 類別: 期刊論文 | 教師: 陳瑞貴 Jui-Kuei Chen (瀏覽個人網頁)

標題:A network hierarchical feedback system for Taiwanese universities based on the integration of total quality management and innovation
學年101
學期1
出版(發表)日期2012/08/01
作品名稱A network hierarchical feedback system for Taiwanese universities based on the integration of total quality management and innovation
作品名稱(其他語言)
著者Chen, Jui-Kuei; Chen, I-Shuo
單位淡江大學未來學研究所
出版者Amsterdam: Elsevier BV
著錄名稱、卷期、頁數Applied Soft Computing 12(8), pp.2394-2408
摘要An increasing number of Taiwanese universities are improving operational performance through innovation and total quality management (TQM). In addition, the National Quality Award (NQA), which is based on TQM, is now used to evaluate quality performance in various industries in Taiwan. Thus, several models for performance measurement have been proposed in recent years. However, these models do not take into account several features germane to performance within the Taiwanese university system, such as characteristics unique to the integration of TQM and innovation, comprehensive focuses in operational performance improvement across different types of universities, and interrelations among the different variables used to measure performance. Thus, precisely measuring and improving operation performance has proven to be a difficult task. The aim of this paper is to construct a network hierarchical feedback system (NHFS) based on the integration of TQM and innovation to overcome these problems. To that end, we adopted a decision-making trial and evaluation laboratory (DEMATEL) method to address the complex, interdependent relationships among the variables and thereby construct a relation structure among the measurement criteria for evaluation purposes. A fuzzy analytic network process (FANP) is employed to overcome the problem of dependence and feedback among each of the TQM measurement criteria. A fuzzy analytic hierarchical process (FAHP) is used to evaluate the measurement criteria for innovation performance. Lastly, a gray relational analysis (GRA) is utilized to find optimal alternatives. The value of this study comes from providing all types of universities in Taiwan the most complete evaluation system of operational performance, as well as opportunities to realize improved competitive advantages and enhanced prospects for survival.
關鍵字Fuzzy analytical hierarchical process (FAHP); Fuzzy analytical network process (FANP); Decision-making trial and evaluation laboratory (DEMATEL); Gray relational analysis (GRA); Network hierarchical feedback system (NHFS)
語言英文(美國)
ISSN1568-4946
期刊性質國外
收錄於SCI
產學合作
通訊作者Chen, Jui-Kuei
審稿制度
國別荷蘭
公開徵稿
出版型式紙本
相關連結
SDGs
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