教師資料查詢 | 類別: 期刊論文 | 教師: 李旭華 HSU-HUA LEE (瀏覽個人網頁)

標題:The effects of total quality management and organisational learning on business performance: evidence from Taiwanese insurance industries
學年103
學期1
出版(發表)日期2014/09/01
作品名稱The effects of total quality management and organisational learning on business performance: evidence from Taiwanese insurance industries
作品名稱(其他語言)
著者Lee, Hsu-Hua; Lee, Chen-Ying
單位淡江大學管理科學學系
出版者Abingdon: Routledge
著錄名稱、卷期、頁數Total Quality Management & Business Excellence 25(9-10), pp.1072-1087
摘要This research is focused on the Taiwanese insurance industry to explore the relationship among total quality management (TQM), organisational learning (OL) and business performance of insurance companies. In this study, the questionnaires are analysed and the t-test, analysis of variance, and multiple regression models are used to verify the research framework and hypotheses. The results show significant difference of gender, position, educational level and industry on TQM, OL and business performance recognition, but there is no significant difference in seniority. Using multiple regression analysis and the mediating test, the principal findings of this study are shown as follows: (1) TQM has significant and positive effects on OL, (2) Both TQM and OL have significant and positive effects on business performance, (3) OL fosters business performance and plays a mediating role between TQM and business performance, and (4) The non-life and the life insurance industries, which carry out TQM, OL and business performance, are significantly different. The results show practical implications for the insurance industry in Taiwan.
關鍵字insurance industry; total quality management; organisational learning; business performance; mediating effects
語言英文
ISSN1478-3363; 1478-3371
期刊性質國外
收錄於SSCI;
產學合作
通訊作者Lee, Chen-Ying
審稿制度
國別英國
公開徵稿
出版型式,紙本
相關連結
Google+ 推薦功能,讓全世界都能看到您的推薦!