Exploring TQM-Innovation relationship in continuing education: A system architecture and propositions
學年 99
學期 1
出版（發表）日期 2010-11-01
作品名稱 Exploring TQM-Innovation relationship in continuing education: A system architecture and propositions
作品名稱（其他語言）
著者 Liao, Shu-Hsien; Chang, Wen-Jung; Wu, Chi-Chuan
單位 淡江大學管理科學學系
出版者
著錄名稱、卷期、頁數 Total Quality Management & Business Excellence 21(11), pp.1121-1139
摘要 Total quality management (TQM) has been widely recognised as a management philosophy and a well-known approach for process improvement and innovation. Among extant studies there is still a lot of debate on the TQM-innovation relationship, most focus on manufacturing and services rather than educational institutes, such as universities. Today, universities are no longer seen as higher education institutes (HEIs), but as continuing education institute (CEIs). Having realised the importance of TQM-innovation, universities have started to adjust its courses to meet the needs of various markets and customers. Based on a thorough review of contemporary TQM literature and comparative examinations of TQM definitions, this paper assumes that all successful TQM factors in manufacturing, services and HEIs will also fit CEIs. To solve the problems resulting from the omitted effects of the environmental context, this paper aims to systematically explore arguments regarding the TQM-innovation relationship in different contexts (i.e. environment, strategy and culture (ESC)), and develop an architecture named ESC by modifying the model by Prajogo and Sohal's (2001). Finally, we propose seven propositions and conclude with a discussion and conclusion.
關鍵字 TQM; innovation; strategic management; continuing education; system architecture; university; case study
語言 en
ISSN 1478-3363; 1478-3371
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者
審稿制度 是
國別 GBR
公開徵稿
出版型式 紙本 電子版
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/65063 )

機構典藏連結
SDGS 產業創新與基礎設施