The Relationship between of Leadership Styles and Internal Service Quality at Taiwan’s International Tourism Hotels
學年 101
學期 2
發表日期 2013-04-19
作品名稱 The Relationship between of Leadership Styles and Internal Service Quality at Taiwan’s International Tourism Hotels
作品名稱(其他語言)
著者 Liu, Chumei; Chen, Wen-Jung
作品所屬單位 淡江大學國際企業學系
出版者
會議名稱 2013 International Conference on Hospitality, Tourism and Leisure-Sustainable Development, Innovation and Education
會議地點 Taichung, Taiwan
摘要 Business enterprises need to enhance competitiveness by improving internal staff quality when facing a competitive environment. Gatewood (2001) suggested that experience and personal characteristics only partially account for the difference in work performance. Leadership style, have more influence on individual behavior than personal characteristics. This research develops an appropriate approach to internal service quality at international tourism hotels, and discusses influences from leadership styles on the internal service quality. Through 468 surveys of 20 international tourist hotels in Taiwan, we found that transformational leadership exert the greatest influence upon internal service quality.
關鍵字
語言 zh_TW
收錄於
會議性質 國際
校內研討會地點
研討會時間 20130419~20130420
通訊作者
國別 TWN
公開徵稿 Y
出版型式 電子版
出處 2013 International Conference on Hospitality, Tourism and Leisure-Sustainable Development, Innovation and Education
相關連結

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