教師資料查詢 | 類別: 會議論文 | 教師: 劉菊梅 LIU, CHU-MEI (瀏覽個人網頁)

標題:The Relationship between of Leadership Styles and Internal Service Quality at Taiwan’s International Tourism Hotels
學年101
學期2
發表日期2013/04/19
作品名稱The Relationship between of Leadership Styles and Internal Service Quality at Taiwan’s International Tourism Hotels
作品名稱(其他語言)
著者Liu, Chumei; Chen, Wen-Jung
作品所屬單位淡江大學國際企業學系
出版者
會議名稱2013 International Conference on Hospitality, Tourism and Leisure-Sustainable Development, Innovation and Education
會議地點Taichung, Taiwan
摘要Business enterprises need to enhance competitiveness by improving internal staff quality when facing a competitive environment. Gatewood (2001) suggested that experience and personal characteristics only partially account for the difference in work performance. Leadership style, have more influence on individual behavior than personal characteristics. This research develops an appropriate approach to internal service quality at international tourism hotels, and discusses influences from leadership styles on the internal service quality. Through 468 surveys of 20 international tourist hotels in Taiwan, we found that transformational leadership exert the greatest influence upon internal service quality.
關鍵字
語言中文
收錄於
會議性質國際
校內研討會地點
研討會時間20130419~20130420
通訊作者
國別中華民國
公開徵稿Y
出版型式電子版
出處2013 International Conference on Hospitality, Tourism and Leisure-Sustainable Development, Innovation and Education
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