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標題:TQM and Organizational Innovation on Continuing Education with Strategic Management Viewpoint: Concept、Model and Propositions
學年96
學期2
發表日期2008/05/25
作品名稱TQM and Organizational Innovation on Continuing Education with Strategic Management Viewpoint: Concept、Model and Propositions
作品名稱(其他語言)
著者Chang, Wen-Jung; Liao, Shu-Hsien; Tay, Christina; Wu, Chi-Chuan
作品所屬單位淡江大學經營決策學系
出版者臺北縣 : 淡江大學
會議名稱2008年兩岸管理科學暨企業經營學術研討會
會議地點臺北縣, 臺灣
摘要Facing rapid changes in Taiwan's educational environment, especially the homogeneity of
competition, uncertain education policies, the continuing decline in birth rate and limited resources
of funds, continuing education (CE) institutes thus are forced to make an attempt to retarget their
market and customers. Conventionally, TQM and BPR are well-known approaches for process
improvement and organizational innovation. TQM is less risky for organization to innovate and is
one for incremental improvement whereas BPR is for radical improvement. However, existing
research on TQM-innovation relationship largely focuses on manufacturing and services industries
but not education sector and most of them involves in empirically investigating TQM's likely
impacts on innovation and exploring the determinant factors of TQM that influence innovation
which are often subject to omitted effects of environmental context and probably brings to a biased
conclusion. The objective of this study is linking TQM theory to organizational innovation and
providing practitioners and researchers more insights on innovation management. To clearly depict
the TQM-innovation relationship under an organization's strategic direction, the authors develop a
system architecture named ESC (Environment-Strategy-Culture) and propose seven propositions for
further empirical testing. Finally, this study introduces a conceptual model as a benchmark to
facilitate the understanding of the organizational innovation and quality system in a CE institute.
關鍵字TQM;Organizational Innovation;Continuing Education;Strategic Management;Case Study
語言英文
收錄於
會議性質兩岸
校內研討會地點淡水校園
研討會時間20080525~20080525
通訊作者
國別中華民國
公開徵稿Y
出版型式
出處2008年兩岸管理科學暨企業經營學術研討會論文集, pp.29-49
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