「問題導向」策略融入數位訓練教材發展之研究－以便利商店新進員工訓練為例
學年 99
學期 2
出版（發表）日期 2011-06-01
作品名稱 「問題導向」策略融入數位訓練教材發展之研究－以便利商店新進員工訓練為例
作品名稱（其他語言） The Development of an E-Learning Material with Problem: Problem-Based Learning Strategy for New Employee Training of Convenience Stores
著者 張瓊穗; 翁婉慈; 潘璿安
單位 淡江大學教育科技學系
出版者 臺北市：中國視聽教育學會
著錄名稱、卷期、頁數 教學科技與媒體=Instructional Technology & Media 96，頁63-80
摘要 In a competitive environment, the human resource management office of convenience chain stores had faced a main problem that is the high staff turnover. The high staff turnover may decrease the willingness of organization administrators to invest in their training. Moreover, organization's business performance might be affected. Problem solving ability plays a key role for a person to deal with problems happened in their workplace. In order to enhance high quality performance, employees have been trained to solve the problems they encountered. The purpose of this study was to design and develop an e-learning material integrated with teaching method of anchored instruction and problem-based learning strategy for newcomers of convenience chain stores. In order to ensure the quality of e-learning training material, we used design-based research (DBR) to design, develop and using usability testing to confirm its effectiveness. The usability testing results showed that the quality of the materials, usage of the materials, learning ability of the materials, and intention of behavior were being presented highly acceptance and the interview results also indicated that the e-Learning material can make users perform more skillful and more familiar with the SOP of convenience store tasks. 便利商店門市員工的訓練一直以來是佔便利商店產業訓練比例相當大的一環，尤其在流動比率偏高的情況下，對於便利商店員工的訓練投入有限，進而影響經營績效。問題解決能力是各項工作執掌最重要的能力，而便利商店門市員工服務顧客問題時，須能獨立作業並當機立斷有效排除問題更是關鍵。本研究者分析便利商店門市員工所執掌的各項程序性的知識及程序類問題(algorithmic problems)作爲問題解決能力培養的目標，並運用錨式情境教學(anchored situate instruction)之特性結合問題導向學習策略(problem-based learning)融入數位教材的設計與發展。遵循設計導向研究法(design-based research)透過系統化的方式來確認本研究所發展之教材能有助於便利商店門市員工在職教育訓練的問題解決工作輔助數位教材。此外亦透過優使性測試(usability testing)結果來顯示受試者對於學習內容品質、知覺有用性、知覺易用性及行爲意圖，研究結果皆呈現正向支持，並在測試後的訪談表示經過本教材能使其學習到便利商店實務所需的作業流程。 In a competitive environment, the human resource management office of convenience chain stores had faced a main problem that is the high staff turnover. The high staff turnover may decrease the willingness of organization administrators to invest in their training. Moreover, organization's business performance might be affected. Problem solving ability plays a key role for a person to deal with problems happened in their workplace. In order to enhance high quality performance, employees have been trained to solve the problems they encountered. The purpose of this study was to design and develop an e-learning material integrated with teaching method of anchored instruction and problem-based learning strategy for newcomers of convenience chain stores. In order to ensure the quality of e-learning training material, we used design-based research (DBR) to design, develop and using usability testing to confirm its effectiveness. The usability testing results showed that the quality of the materials, usage of the materials, learning ability of the materials, and intention of behavior were being presented highly acceptance and the interview results also indicated that the e-Learning material can make users perform more skillful and more familiar with the SOP of convenience store tasks.
關鍵字 問題導向學習策略;數位教材設計;便利商店;設計導向研究;優使性測試;Problem-based learning strategy;E-learning material design;Convenient store;Design-based research;Usability testing
語言 zh_TW
ISSN 1019-6943
期刊性質 國內
收錄於
產學合作
通訊作者
審稿制度 否
國別 TWN
公開徵稿
出版型式 ,電子版,紙本
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