教師資料查詢 | 類別: 期刊論文 | 教師: 何俐安 Ho, Li-an (瀏覽個人網頁)

標題:Individual differences and job performance: The relationship among personal factors, job characteristics, flow experience, and service quality
學年98
學期2
出版(發表)日期2010/05/01
作品名稱Individual differences and job performance: The relationship among personal factors, job characteristics, flow experience, and service quality
作品名稱(其他語言)
著者Kuo, Tsung-hsien; Ho, Li-an
單位淡江大學教育科技學系
出版者Palmerston North: Society for Personality Research (Inc.)
著錄名稱、卷期、頁數Social Behavior and Personality 38(4), pp.531-552
摘要The aim in this study was to investigate the effect of 3 personal factors of gender, length of employment, and meditation experience on employee perceptions of job characteristics (JC), flow experience (FE), and service quality (SQ). Customer service personnel in 20 technological companies (N = 341) in Taiwan were surveyed. The results show that: (i) length of employment has a significantly positive influence on JC and SQ; (ii) where there is meditation experience this has a significantly positive effect on FE and SQ; (iii) JC has a direct and significant impact on FE and SQ; and (iv) FE has a direct and significant influences on SQ. The findings provide useful information for managers to enhance service through the adoption of appropriate employee retention, and job design strategies, and meditation training, to facilitate the experience of flow in everyday work life.
關鍵字job characteristic; flow experience; service quality; meditation; length of employment; gender
語言英文
ISSN0301-2212
期刊性質國外
收錄於SSCI
產學合作
通訊作者Ho, Li-an
審稿制度
國別紐西蘭
公開徵稿
出版型式紙本
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