教師資料查詢 | 類別: 期刊論文 | 教師: 吳雅鈴 Wu, Ya-ling (瀏覽個人網頁)

標題:Service Innovation through Dynamic Knowledge Management
學年97
學期2
出版(發表)日期2009/03/01
作品名稱Service Innovation through Dynamic Knowledge Management
作品名稱(其他語言)以動態知識管理的服務創新之研究
著者Shang, Shari S.-C.; Lin, Shu‐Fang; Wu, Ya-ling
單位淡江大學資訊管理學系
出版者Emerald Group Publishing
著錄名稱、卷期、頁數Industrial Management & Data Systems 109(3), pp.322-337
摘要Purpose
– The purpose of this paper is to report the findings of a study on the management of intellectual capital in Fortune Motors. It intends to highlight how an automobile service firm apply dynamic knowledge management concept to create new service processes which resulted in breaking through the bottleneck of profit loss.

Design/methodology/approach
– The study is based on an in‐depth case study, semi‐structured interviews and extensive access to the secondary data on the firm. A qualitative approach was used to analyze the data due to the complexity of contextual content.

Findings
– The proposed model has been validated and found that dynamic capabilities could enhance knowledge management by linking external resources or stimuli and internal knowledge management practices. Empirical evidence has also been provided on how a firm can apply dynamic capabilities to its knowledge management to substantiate service innovation.

Research limitations/implications
– Further studies verifying the linkage between knowledge management and specific capabilities can be extended from this study.

Practical implications
– The proposed model provides a guideline for practitioners in managing their valuable knowledge and enhancing the existing knowledge management practices.

Originality/value
– This paper identifies a gap in the linkage between knowledge management and constant environmental changes that has been overlooked. To narrow down this research gap, a model of a cyclical flow has been proposed containing processes of integration/coordination, learning/experimentation and innovation and transformation.
關鍵字Intellectual capital;Knowledge management;Innovation;Automotive industry;Taiwan
語言英文
ISSN0263-5577
期刊性質國外
收錄於SCI;
產學合作
通訊作者
審稿制度
國別英國
公開徵稿
出版型式,電子版
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