| 101 / 1 |
A dynamic model of service recovery
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2013-05-15 |
| 102 / 1 |
Expectation-based coopetition approach to service experience design
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2014-09-10 |
| 103 / 1 |
FCM-Based Customer Expectation-Driven Service Dispatch System
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2015-03-13 |
| 104 / 1 |
Service Interaction Design: A Hawk-Dove Game Based Approach to Managing Customer Expectations for Oligopoly Service Providers
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2016-09-03 |
| 104 / 1 |
An innovative approach to measuring technology spillovers in service-dominant logic
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2016-09-03 |
| 105 / 1 |
Can Customer Expectations be Measured in Real Time?
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2017-05-18 |
| 107 / 1 |
Measuring the value variation of a service system: a Markov-switching model estimation
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2019-02-20 |
| 107 / 1 |
Modeling dynamic service recovery strategies: a signaling game approach
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2019-02-20 |
| 107 / 1 |
Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach
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2019-02-20 |