| 099 / 2 |
A Dynamic Model of Service Recovery
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2014-09-11 |
| 101 / 2 |
Expectation-based coopetition approach to service experience design
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2015-11-30 |
| 101 / 2 |
FCM-Based Customer Expectation-Driven Service Dispatch System
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2015-11-30 |
| 101 / 1 |
Service Interaction Design: A Hawk-Dove Game Based Approach to Managing Customer Expectations for Oligopoly Service Providers
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2015-11-30 |
| 104 / 1 |
Can Customer Expectations be Measured in Real Time?
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2016-12-27 |
| 105 / 1 |
An Application of Technology-Based Design for Exhibition Services
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2017-07-03 |
| 105 / 2 |
Measuring the value variation of a service system: a Markov-switching model estimation
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2018-11-01 |
| 106 / 2 |
Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach
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2018-11-01 |
| 106 / 2 |
Modeling dynamic service recovery strategies: a signaling game approach
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2018-11-01 |