Unlearning in service contexts: a moderated-mediation model
學年 111
學期 2
出版(發表)日期 2023-05-10
作品名稱 Unlearning in service contexts: a moderated-mediation model
著者 Chang, Yong-sheng
著錄名稱、卷期、頁數 The Service Industries Journal
摘要 The present study builds on social information processing theory to explicate how and when ethical leadership (EL) impacts individual unlearning in service organizations. The results from two studies – Study 1 based on time-lagged and multi-source data and Study 2 based on an experimental design – revealed that EL positively influences individual unlearning directly, as well as indirectly, via employee role breadth self-efficacy (RBSE). We also found support for the role of trait mindfulness as a boundary condition of the EL-RSBE link and the mediated relationship of EL with individual unlearning via RSBE. Our findings can help managers encourage service employees to consciously unlearn obsolete behaviors to create spaces for new behaviors.
關鍵字 Ethical leadership;individual unlearning;role breadth self-efficacy;trait mindfulness
語言 en
ISSN 1743-9507
期刊性質 國外
收錄於 SSCI
通訊作者 Chang, Y. S.
國別 GBR
出版型式 ,電子版

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/124123 )