教師資料查詢 | 類別: 期刊論文 | 教師: 鍾志鴻 CHUNG CHIH-CHUNG (瀏覽個人網頁)

標題:Bi-objective differentiated supply chain service model for pizza delivery taking customer preference on price, due time, and overdue fine into consideration
學年
學期
出版(發表)日期2021/06/01
作品名稱Bi-objective differentiated supply chain service model for pizza delivery taking customer preference on price, due time, and overdue fine into consideration
作品名稱(其他語言)
著者Shu-Chu Liu; Hsien-Yin Wen; Chih-Hung Chung; Bing-Chuan Chen
單位
出版者
著錄名稱、卷期、頁數Journal of Technology,36(2), p.91-108
摘要Because of the increasingly varied customer requirements for the price, due time, and overdue fine setting in a pizza delivery supply chain, including production and transportation, a differentiated service model based on the maximal profit and customer satisfaction criteria has become popular in the field of supply chain management. In this study, a bi-objective differentiated supply chain service model for the price, due time, and overdue fine settings for pizza delivery, taking the customer preference into consideration was developed. As the optimization of the differentiated service model was an NP problem, we developed a bi-objective hybrid heuristic method. A simulation program for pizza delivery was used to obtain the bi-objective values for each solution searched by the proposed method. The results revealed that the proposed method was better than the existing heuristic methods in terms of both the profit and customer satisfaction criteria. A sensitivity analysis for different location service ranges and different mean arrival rates was also conducted.
關鍵字bi-objective differentiated service model;supply chain;pizza delivery;hybrid heuristic method;customer preference
語言中文
ISSN
期刊性質國外
收錄於EI;
產學合作
通訊作者Chih-Hung Chung
審稿制度
國別中華民國
公開徵稿
出版型式,電子版
相關連結
SDGs
  • 產業創新與基礎設施,永續城市與社區
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