期刊論文
| 學年 | 104 |
|---|---|
| 學期 | 2 |
| 出版（發表）日期 | 2016-03-01 |
| 作品名稱 | Self-efficacy as a mediator and moderator between emotional labor and job satisfaction: A case study of public service employees in Taiwan |
| 作品名稱（其他語言） | |
| 著者 | Hsieh, Chih-Wei; Hsieh , Jun-Yi; Huang, Irving Yi-Feng |
| 單位 | |
| 出版者 | |
| 著錄名稱、卷期、頁數 | Public Performance & Management Review 40(1), p.71-96 |
| 摘要 | This study examines the perplexing relationship between emotional labor and job satisfaction in the public service arena and in a non-Western context. The results of regression analyses from a dataset of 315 frontline employees in Taiwan support the concept that different forms of emotional labor have distinct patterns of relationship with job satisfaction. Furthermore, self-efficacy mediates the positive effect of emotional labor and alleviates its negative relationship with job satisfaction. These findings are a reminder that while emotional labor can be taxing, the potential for job satisfaction to increase, rather than decrease, through effective management of such labor should not be underestimated. |
| 關鍵字 | deep acting;display rules;job satisfaction;self-efficacy;surface acting |
| 語言 | en |
| ISSN | |
| 期刊性質 | 國外 |
| 收錄於 | SSCI |
| 產學合作 | |
| 通訊作者 | |
| 審稿制度 | 否 |
| 國別 | USA |
| 公開徵稿 | |
| 出版型式 | ,電子版,紙本 |
| 相關連結 |
機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/117095 ) |