期刊論文
| 學年 | 102 |
|---|---|
| 學期 | 1 |
| 出版（發表）日期 | 2014-01-01 |
| 作品名稱 | The Role of Trust in the Prioritization of Channel Choices |
| 作品名稱（其他語言） | |
| 著者 | Fu, Kai-Jo; Lee, Chung-Pin |
| 單位 | 淡江大學公共行政學系 |
| 出版者 | Heidelberg: Springer |
| 著錄名稱、卷期、頁數 | Electronic Government - Lecture Notes in Computer Science 8653, pp.96-105 |
| 摘要 | The role of trust is a significant element in the digital channel. While most studies have examined how the idea of trust has affected users’ behaviors and developed integrative models of e-government, little attention has been paid to its critical role as a factor affecting citizens’ preference toward certain service channels. There is no systematic investigation to compare different types of channel choices by differentiating between primary public service deliveries such as government information, application and transaction, and e-participation. Therefore, the purpose of this study is to explore how to perceive the role of trust as a possible determinant of service choice, in terms of different types of government services. Using survey data collected in Taiwan 2011, this study utilized a multinominal logistic analysis to examine the proposed models. The findings suggest that the different types of channel choices can be influenced by certain critical elements such as, political trust, trust in the Internet, and risk concern. |
| 關鍵字 | e-governance;trust;citizen preference;channel choice |
| 語言 | en |
| ISSN | 0302-9743 |
| 期刊性質 | 國外 |
| 收錄於 | |
| 產學合作 | |
| 通訊作者 | |
| 審稿制度 | 否 |
| 國別 | DEU |
| 公開徵稿 | |
| 出版型式 | ,紙本 |
| 相關連結 |
機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/99196 ) |