會議論文
| 學年 | 93 |
|---|---|
| 學期 | 2 |
| 發表日期 | 2005-03-25 |
| 作品名稱 | A Fuzzy Approach for Evaluating the Service Quality Based on Signed Distance and Order Statistics |
| 作品名稱（其他語言） | |
| 著者 | Huang, Tien-Tsai; Huang, Wen-Tao |
| 作品所屬單位 | 淡江大學管理科學研究所 |
| 出版者 | |
| 會議名稱 | 二○○五年第一屆資訊管理與商務應用國際研討會=The 1st International Conference on Information Management and Business 2005 (IMB 2005) |
| 會議地點 | 臺北市, 臺灣 |
| 摘要 | A fuzzy evaluation approach applied service quality is proposed to improve the drawbacks of common statistical methods. Many literatures reveal that service quality is usually evaluated by statistical method and also focused on one specific industry. The statistical method can estimate the mean of customers' satisfactory level of each evaluation factor and it can also show the priority factors of the service quality for improvement. However, the satisfactory level of evaluation dimension and aggregate evaluation results can't be achieved by using statistical method. In this study, an algorithm of fuzzy approach based on signed distance and order statistics for evaluating the service quality is developed to deal with the evaluation of service quality of any industries. Furthermore, an illustrative example is given to verify the results and show its advantages. |
| 關鍵字 | Fuzzy evaluation;Service quality;Order statistics;Signed distance |
| 語言 | en |
| 收錄於 | |
| 會議性質 | |
| 校內研討會地點 | |
| 研討會時間 | 20050325~20050325 |
| 通訊作者 | |
| 國別 | TWN |
| 公開徵稿 | Y |
| 出版型式 | 紙本 |
| 出處 | 二○○五年第一屆資訊管理與商務應用國際研討會論文集=Proceedings of the 1st International Conference on Information Management and Business 2005，頁403-410 |
| 相關連結 |
機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/95349 ) |