期刊論文

標題 Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM
學年 98
學期 2
出版(發表)日期 2010/07/01
作品名稱 Does Organizational Support Promote Citizenship? The Moderating Role of Market-focused HRM
作品名稱(其他語言)
著者 Wang, Mei-ling
單位 淡江大學企業管理學系
出版者 Abingdon: Routledge
著錄名稱、卷期、頁數 The Service Industries Journal 30(7), pp.1077-1095
摘要 This paper describes how employment relationships and human-resource management (HRM) functions can influence employees’ citizenship role definitions in service settings. Integrating social exchange and role theory, the paper suggests that contact employees will reciprocate felt obligations of high-quality employee–organisation relationships (i.e. perceived organisational support (POS)) by expanding their role in ways consistent with contextual behavioural expectations. The longitudinal survey of 1387 contact employees and 108 managers in a large supermarket chain shows that POS and several market-focused HRM practices influence employees’ service-oriented citizenship role definitions. In particular, high-quality employment relationships contribute to expanded service-oriented citizenship role definitions when market-focused HRM practices were implemented.
關鍵字 human-resource management practices;perceived organisational support;citizenship role definitions
語言 英文
ISSN 0264-2069; 1743-9507
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者 Wang, Mei-ling
審稿制度
國別 英國
公開徵稿
出版型式 紙本