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觀光系 陳淑娟 副教授於
期刊論文
發佈
Passengers' Perspective Toward Airport Service Quality: The Comparison Between TPE and TSA
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：Passengers' Perspective Toward Airport Service Quality: The Comparison Between TPE and TSA期刊論文Passengers' Perspective Toward Airport Service Quality: The Comparison Between TPE and TSAKuo, Shih-Yao; Chen, Shu-ChuanService quality;Satisfaction;Airport;TPE;TSAJournal of Aeronautics, Astronautics and Aviation 47(3), p.333-340Due to urban development and traffic congestion, new international airports were built in the suburbs of many metropolises to replace the original ones, which usually have been transformed to operate domestic flights. In Taiwan, these city airports play the role as regional airports to majorly operate the direct flights between the two sides across the Taiwan Strait. With the two types of business models, passengers must have diverse expectations and perceived different service quality. This study examines passengers' perceptions regarding service quality served by Taiwan Taoyuan International Airport (TPE) and Taipei Songshan Airport (TSA). The empirical data were co
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