關鍵字查詢 | 類別:期刊論文 | | 關鍵字:Burnout and Work Engagement among Cabin Crew

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序號 學年期 教師動態
1 100/1 觀光系 陳淑娟 副教授 期刊論文 發佈 Burnout and Work Engagement among Cabin Crew: Antecedents and Consequences , [100-1] :Burnout and Work Engagement among Cabin Crew: Antecedents and Consequences期刊論文Burnout and Work Engagement among Cabin Crew: Antecedents and ConsequencesChen, Ching-Fu; Chen, Shu-ChuanThe International Journal of Aviation Psychology 22(1), p.41-58Flight attendants play an essential role in ensuring cabin safety and offering services on board. This study applied the job demands-resources model to explore burnout and work engagement among cabin crew and investigate the possible antecedents and consequences, using a sample of 305 Taiwanese flight attendants. The health problems caused by heavy workloads under specific working environments and significant rates of turnover intention were noted. Using structural equation modeling to test the conceptual model, the results reveal that job demands positively relate to burnout, whereas job resources positively relate to work engagement but negatively relate to burnout. In addition, health problems directly induce turnover intention and mediate t
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