1 |
104/1 |
資管系 解燕豪 副教授於
期刊論文
發佈
Can Customer Expectations be Measured in Real Time?
,
[104-1]
關鍵字:Expectation;measurement;real-time;simulation;service science
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2 |
101/2 |
資管系 解燕豪 副教授於
期刊論文
發佈
FCM-Based Customer Expectation-Driven Service Dispatch System
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[101-2]
關鍵字:Fuzzy cognitive map;Customer expectation management;Service science;Service dispatch
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3 |
101/2 |
資管系 解燕豪 副教授於
期刊論文
發佈
Expectation-based coopetition approach to service experience design
,
[101-2]
關鍵字:Coopetition;Simulation;Expectation;Service experience;Service science
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4 |
99/2 |
資管系 解燕豪 副教授於
期刊論文
發佈
A Dynamic Model of Service Recovery
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[99-2]
關鍵字:Service Science; Service Failure; Service Recovery; System Dynamics
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