| 1 |
104/1 |
資管系 解燕豪 副教授於
期刊論文
發佈
Can Customer Expectations be Measured in Real Time?
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[104-1]
關鍵字：Expectation;measurement;real-time;simulation;service science
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| 2 |
101/2 |
資管系 解燕豪 副教授於
期刊論文
發佈
FCM-Based Customer Expectation-Driven Service Dispatch System
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[101-2]
關鍵字：Fuzzy cognitive map;Customer expectation management;Service science;Service dispatch
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| 3 |
101/2 |
資管系 解燕豪 副教授於
期刊論文
發佈
Expectation-based coopetition approach to service experience design
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[101-2]
關鍵字：Coopetition;Simulation;Expectation;Service experience;Service science
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| 4 |
99/2 |
資管系 解燕豪 副教授於
期刊論文
發佈
A Dynamic Model of Service Recovery
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[99-2]
關鍵字：Service Science; Service Failure; Service Recovery; System Dynamics
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