| 1 |
97/1 |
觀光系 陳淑娟 副教授於
期刊論文
發佈
The Evaluation of Airline Service Quality by the Refined Importance-Performance Analysis
,
[97-1]
關鍵字：Importance-Performance analysis;Airlines;Service quality
|
| 2 |
99/1 |
觀光系 陳淑娟 副教授於
期刊論文
發佈
航空公司組織文化與組織承諾之研究
,
[99-1]
關鍵字：航空公司;組織文化;組織承諾;服務品質;Airlines;Organizational culture;Organizational commitment;Service quality
|
| 3 |
99/1 |
觀光系 陳淑娟 副教授於
期刊論文
發佈
亞洲航線服務品質之跨文化觀點研究
,
[99-1]
關鍵字：跨文化;服務品質;改良式重要性－績效分析法;cross-culture;service quality;Refined Importance-Performance Analysis
|
| 4 |
104/1 |
觀光系 陳淑娟 副教授於
期刊論文
發佈
臺鐵遊輪式觀光列車服務品質、旅客滿意度與再乘意願之研究
,
[104-1]
關鍵字：遊輪式觀光列車;服務品質;滿意度;再乘意願;TRA Cruise-style Train;Service Quality;Satisfaction;Retaking Intention
|
| 5 |
104/1 |
觀光系 陳淑娟 副教授於
期刊論文
發佈
Passengers' Perspective Toward Airport Service Quality: The Comparison Between TPE and TSA
,
[104-1]
關鍵字：Service quality;Satisfaction;Airport;TPE;TSA
|
| 6 |
102/2 |
體育教學組 李俞麟 副教授於
期刊論文
發佈
淡江大學重量訓練室服務品質與再使用意願之研究
,
[102-2]
關鍵字：重量訓練室;服務品質;再使用意願;weight training room;service quality;reusing intention
|
| 7 |
104/1 |
運管系 許超澤 教授於
期刊論文
發佈
Improving airline service quality based on rough set theory and flow graphs
,
[104-1]
關鍵字：rough set;flow graph;service quality;airline;data mining
|
| 8 |
104/1 |
教政所 鈕方頤 助理教授於
期刊論文
發佈
國小補習班之服務品質、企業形象與顧客滿意度研究
,
[104-1]
關鍵字：補習班;服務品質;企業形象;顧客滿意度;Cram school;Service quality;Corporate image;Customer satisfaction
|
| 9 |
103/2 |
運輸物流中心 陶治中 教授於
期刊論文
發佈
公共運輸無縫轉乘服務品質、滿意度與忠誠度之關聯模式建構：以台北都會區轉運站為例
,
[103-2]
關鍵字：公共運輸;無縫轉乘服務品質;無縫轉乘滿意度;乘客公共運輸忠誠度;結構化方程模式;貝氏網路;Public Transportation;Service Quality of Seamless Transfer;Satisfaction of Seamless Transfer;The Passengers’ Loyalty of Public Transportation;Structural Equation Modeling;Bayesian Network
|
| 10 |
103/1 |
運管系 許超澤 教授於
期刊論文
發佈
Improving transportation service quality based on information fusion
,
[103-1]
關鍵字：Bus;Service quality;DEMATEL;Fuzzy integral;ANP
|
| 11 |
102/1 |
企管系 汪美伶 教授於
期刊論文
發佈
Implementing CRM in Nursing Homes: The Effects on Resident Satisfaction
,
[102-1]
關鍵字：Customer relationship management;Service quality;Physical environment quality;Interaction quality;Resident satisfaction;Nursing home;Customer services quality;Nursing homes
|
| 12 |
100/1 |
運管系 許超澤 教授於
期刊論文
發佈
A Service Quality Survey for Domestic Airlines
,
[100-1]
關鍵字：服務品質; 航空公司; 重要度-績效分析; SERVOUAL; Service quality; Airline; Importance-performance analysis
|
| 13 |
100/1 |
企管系 張瑋倫 教授於
期刊論文
發佈
A Quality-Based Pricing Model for Internet-Enabled Services
,
[100-1]
關鍵字：Service Pricing; Internet Service; and Service Quality
|
| 14 |
101/1 |
企管系 張瑋倫 教授於
期刊論文
發佈
Service Idealism: The Sense Perception of Personality
,
[101-1]
關鍵字：brand knowledge;service idealism;service quality
|
| 15 |
102/1 |
資管系 吳雅鈴 副教授於
期刊論文
發佈
Do Happier Customers Generate More Profits? An Analysis of Customer Contribution in a Bank
,
[102-1]
關鍵字：Product quality;service quality;customer satisfaction;customer assets;customer contribution
|
| 16 |
100/1 |
運管系 許超澤 教授於
期刊論文
發佈
Using a modified grey relation method for improving airline service quality
,
[100-1]
關鍵字：Service quality;Customers’ needs;Airline;Grey relation;SERVQUAL;Multiple-criteria decision-making (MCDM)
|
| 17 |
100/1 |
教政所 張鈿富 教授於
期刊論文
發佈
Improving Undergraduate Teaching in Taiwan: Examining Perceived Gaps between Faculty and Students
,
[100-1]
關鍵字：Teaching Quality;Service Quality Gap;Higher Education;Teaching Evaluation
|
| 18 |
100/2 |
運管系 許超澤 教授於
期刊論文
發佈
Reply to “Comment on using a modified grey relation method for improving airline service quality”
,
[100-2]
關鍵字：TOPSIS; Grey relation;VIKOR;Service quality
|
| 19 |
94/1 |
管科系 黃文濤 教授於
期刊論文
發佈
Using Statistical Data and Signed Distance of Fuzzy Aggregate Evaluation Method on Application of Measuring Service Quality of Hotel
,
[94-1]
關鍵字：Two-stage fuzzy aggregate evaluation; Service quality; Signed distance; Hotel industry
|
| 20 |
98/2 |
教科系 何俐安 教授於
期刊論文
發佈
Individual differences and job performance: The relationship among personal factors, job characteristics, flow experience, and service quality
,
[98-2]
關鍵字：job characteristic; flow experience; service quality; meditation; length of employment; gender
|
| 21 |
99/2 |
會計系 方郁惠 教授於
期刊論文
發佈
Understanding customers' satisfaction and repurchase intentions: An integration of IS success model, trust, and justice
,
[99-2]
關鍵字：Home shopping; IS success model; Justice; Online catalogues; Online shopping; Repurchase intention; Satisfaction; Service quality assurance; Taiwan; Trust
|
| 22 |
100/1 |
企管系 張瑋倫 教授於
期刊論文
發佈
A Mixed Initiative Model for Quality-Based E-Services Pricing
,
[100-1]
關鍵字：e-service quality;e-service pricing;multi-attribute utility theory;e-service premium
|
| 23 |
98/1 |
國企系 孫嘉祈 副教授於
期刊論文
發佈
Using fuzzy TOPSIS method for evaluating the competitive advantages of shopping websites
,
[98-1]
關鍵字：Shopping website; Technology acceptance factors; Website service quality; Specific holdup cost; Fuzzy TOPSIS
|
