序號 | 學年期 | 教師動態 |
---|---|---|
1 | 101/1 | 資管系 解燕豪 副教授於 期刊論文 發佈 Service Interaction Design: A Hawk-Dove Game Based Approach to Managing Customer Expectations for Oligopoly Service Providers , [101-1] 關鍵字:Service interaction design;Service experience delivery;Hawk-Dove game;Customer expectation management;Oligopoly service provider |
2 | 101/2 | 資管系 解燕豪 副教授於 期刊論文 發佈 FCM-Based Customer Expectation-Driven Service Dispatch System , [101-2] 關鍵字:Fuzzy cognitive map;Customer expectation management;Service science;Service dispatch |