The effect of work–family conflict on emotional exhaustion and job performance among service workers: the cross–level moderating effects of organizational reward and caring.
學年 108
學期 1
出版（發表）日期 2019-08-12
作品名稱 The effect of work–family conflict on emotional exhaustion and job performance among service workers: the cross–level moderating effects of organizational reward and caring.
作品名稱（其他語言）
著者 Wang, I. A., Tsai, H. Y., Lee, M. H., & Ko, R. C.
單位
出版者
著錄名稱、卷期、頁數 The International Journal of Human Resource Management (SSCI), 32(14), p.3112-3133
摘要 This study reports on the relationships among work–family conflict (WFC), family–work conflict (FWC), emotional exhaustion and task performance of service workers. We also consider the cross-level moderating effects of organizational reward and caring on these relationships. To avoid common method variance, this study collects data from multiple levels, sources and time points. Data were collected from 238 service worker–manager pairs from 33 hotels at two different time points. The results of hierarchical linear modeling show that WFC positively relates to emotional exhaustion. In addition, organization’s caring reduces the influences of WFC on emotional exhaustion. Moreover, organization’s caring attenuates the negative effects of FWC on job performance. These findings have several implications for both future research and practitioners.
關鍵字 Work–family conflict (WFC);family–work conflict (FWC);reward;caring;emotional exhaustion
語言 en_US
ISSN 1466-4399
期刊性質 國外
收錄於 SSCI
產學合作
通訊作者 Lee, M. H.
審稿制度 是
國別 GBR
公開徵稿
出版型式 ,電子版
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機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/121420 )

SDGS 良好健康和福祉,尊嚴就業與經濟發展