教師資料查詢 | 類別: 期刊論文 | 教師: 張一彬 CHANG, YI-BIN (瀏覽個人網頁)

標題:Public Service Users' Behavior, Perceived Service Satisfaction, and Citizens' Attitudes toward Public Service Budgets Cuts
學年105
學期2
出版(發表)日期2017/03/01
作品名稱Public Service Users' Behavior, Perceived Service Satisfaction, and Citizens' Attitudes toward Public Service Budgets Cuts
作品名稱(其他語言)
著者Wei-Ning Wu; Chih-Wei Wang; Yi-Bin Chang
單位
出版者
著錄名稱、卷期、頁數International Review of Management and Business Research, 6(1), 57-67
摘要Although the citizens’ perceived satisfaction with public service is a cornerstone to public management,
service users’ attitudes toward service budget in the public sector is poorly understood. The purpose of this
study attempts to examine the effect of frequent usage of public services on citizens’ attitudes toward
service budget by using confirmatory factor analysis. This study used the 2003 citizen survey of San
Francisco and utilized the Muni transit system as a case. We found that citizens’ perceived service
satisfaction is not directly related to their intention of supporting service budget, and the interaction
between the frequency of service usage and perceived service satisfaction brings a positive influence on
public service users’ attitudes toward selected budget.
關鍵字Service Performance;Citizen Satisfaction;Budget Attitude;Public Service Consumer
語言英文(美國)
ISSN
期刊性質國外
收錄於
產學合作
通訊作者
審稿制度
國別美國
公開徵稿
出版型式,電子版,紙本
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