教師資料查詢 | 類別: 會議論文 | 教師: 張瑋倫 Chang Wei-lun (瀏覽個人網頁)

標題:Discovering the Voice from Travelers: A Sentiment Analysis for Online Reviews
學年104
學期1
發表日期2015/12/12
作品名稱Discovering the Voice from Travelers: A Sentiment Analysis for Online Reviews
作品名稱(其他語言)
著者Wei-Lun Chang
作品所屬單位
出版者
會議名稱Pre-ICIS Workshop of the Fourteenth Workshop on e-Business (WeB 2015)
會議地點Fort Worth, Texas, USA
摘要We proposed a model on the basis of a sentiment analysis in terms of posi- tive and negative words and the concept of credibility inferred from prospect theory. This study used TripAdvisor to examine the proposed model and selected 10 out of 271 hotels in Las Vegas between January and February 2015, which is the peak sea- son for traveling to Las Vegas. Through the sentiment analysis, we determined that the overall ranking of the 10 hotels decreased. However, the ranking of Skylofts at MGM Grand decreased by only 1 level. The rankings of the 9 other hotels decreased by 2 or more levels after the credibility factor was considered. Moreover, the credibility factor affected the overall ranking. Apparently, the credibility factor has a higher influence on hotel ranking than the sentiment analysis does. These results revealed that negative emotions and low-credibility reviews have a high influence on hotel ranking.
關鍵字sentiment analysis;prospect theory;online review comments
語言英文(美國)
收錄於
會議性質國際
校內研討會地點
研討會時間20151212~20151212
通訊作者
國別美國
公開徵稿
出版型式
出處Pre-ICIS Workshop of the Fourteenth Workshop on e-Business (WeB 2015)
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