Are long term customers less likely to commit fraud?
學年 102
學期 1
發表日期 2013-08-04
作品名稱 Are long term customers less likely to commit fraud?
作品名稱（其他語言）
著者 Wang, Kili C.
作品所屬單位 淡江大學保險學系
出版者
會議名稱 American Risk and Insurance Association 2013 Annual Meeting
會議地點 Washinton D C, USA
摘要 Fraud is an important operational risk faced by insurance companies. Furthermore, operational risk has attracted much attention and has been managed by financial institutions since Basel Ⅱ. In banking, the agency problem arising from a loan is one kind of operational risk. In an insurance company, fraud arising from the behavior of the insured who is covered by the insurance contract is also an operational fraud hat is similar to that occurring in banking. Maintaining long-term relationships with customers is one possible way of managing the agency problem arising from loans in banking. In this paper, we investigate the possibility that maintaining a long-term relationship with the insured can mitigate the problem of fraud for the insurance company. We find evidence suggesting that the long-term customers of the insurance company are less likely to commit fraud when fraud is prevalent. Hence, maintaining a long-term relationship is also an important resource for the insurance company as it seeks to manage operational risk.
關鍵字
語言 en
收錄於
會議性質 國際
校內研討會地點
研討會時間 20130804~20130807
通訊作者
國別 USA
公開徵稿 Y
出版型式
出處 American Risk and Insurance Association 2013 Annual Meeting, 34p.
相關連結

機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/92980 )

機構典藏連結
SDGS 產業創新與基礎設施,減少不平等,和平正義與有力的制度