期刊論文
| 學年 | 105 |
|---|---|
| 學期 | 2 |
| 出版（發表）日期 | 2017-02-01 |
| 作品名稱 | Critical quality indicators of higher education |
| 作品名稱（其他語言） | |
| 著者 | I-Shuo Chen; Jui-Kuei Chen; Fernando F. Padró |
| 單位 | |
| 出版者 | |
| 著錄名稱、卷期、頁數 | Total Quality Management & Business Excellence 28(1-2), p.130-146 |
| 摘要 | This study explores the weakest total quality management dimensions and defines the critical quality indicators for Taiwanese universities using a hybrid model using importance–performance analysis (IPA) and a fuzzy analytic hierarchy process (FAHP). IPA and FAHP are measured using the average value, while the FAHP is also measured using a five-point linguistic variable scale. Consistent with the literature, R&D, innovation, human resource, and knowledge management are weak quality dimensions requiring attention. However, different from contemporary research, leadership, the development of customers and markets, process management, and quality information regarding operations were not identified as weakest quality dimensions. |
| 關鍵字 | total quality management (TQM);higher education;critical quality indicator (CQI);importance–performance analysis (IPA);fuzzy analytic hierarchy process (FAHP) |
| 語言 | zh_TW |
| ISSN | 1478-3363 |
| 期刊性質 | 國內 |
| 收錄於 | SCI SSCI |
| 產學合作 | |
| 通訊作者 | |
| 審稿制度 | 是 |
| 國別 | TWN |
| 公開徵稿 | |
| 出版型式 | ,電子版 |
| 相關連結 |
機構典藏連結 ( http://tkuir.lib.tku.edu.tw:8080/dspace/handle/987654321/111744 ) |